General Terms and Conditions

Zargar Rugs

Last updated: 24 July 2026

These Terms and Conditions apply to all purchases and services made through Zargar Rugs. By using our website or placing an order, you agree to these Terms and Conditions.

Scope

These Terms and Conditions apply to all orders placed through our online shop by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business customer is a natural or legal person acting in the course of commercial or self-employed professional activity.

Products

Each rug offered by Zargar Rugs is unique. Because our rugs are handmade, slight variations in size, colour, pattern, and texture may occur. These variations are part of the character of handmade rugs and do not constitute a defect.

Prices

All prices are shown on the website at the time of purchase. We reserve the right to change prices at any time, but changes will not affect confirmed orders.

Order Confirmation

After placing an order, you will receive an order confirmation. This confirmation means we have received your order. We reserve the right to cancel an order if the product is no longer available or if incorrect information has been provided.

Payment

Payment must be made using the payment methods available during checkout. Orders may only be processed after payment has been received or confirmed.

Delivery

Delivery times are estimates and may vary depending on location, courier availability, and other circumstances outside our control. We will do our best to deliver your order as quickly as possible.

Returns

If you are not satisfied with your purchase, please contact us as soon as possible. Returned products must be unused, undamaged, and returned in suitable packaging.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us immediately with your order number and clear photos of the issue. We will review the case and provide a suitable solution.

Liability

Zargar Rugs is not liable for indirect damages, loss of profit, or damages caused by improper use of the product.

Privacy

Personal information is handled according to our Privacy Policy.

Contact

For questions about these Terms and Conditions, please contact us:

Zargar Rugs
Ambachtsweg 27, 2222 AJ Katwijk aan Zee, Netherlands
Phone: +31(614) 545-999
Email: kelimshop@gmail.com